Sonder is looking for Hospitality Agent

With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world. 

Opportunity: Dubai will serve as Sonder's first foray into the Middle East and will allow for a truly international presence for our brand and provide a jumping off point for the rest of Asia and the Middle East. We already have several remarkable flagship properties lined up for this market and the near-term growth opportunities are tremendous. As part of our Operations Team, we are looking for individuals with a passion for Hospitality and who are looking to grow with one of Silicon Valley's hottest tech and hospitality companies. 

Hospitality: 

• Work under the leadership of the Operations Manager and Hospitality Agent Team Lead to ensure we are offering the highest level of guest experience possible. 
• Conduct thorough apartment walkthroughs for maintenance checks, apartment specifications and design. 
• Be in charge of quality assurance at the end of each project- making sure our guests are getting the very best from their Sonder. 
• Take care of day-to-day hospitality tasks, such as meeting our guests for check-ins, bringing extra items to guests during their stay, fixing basic TV and WiFi issues, replacing light bulbs, plunging toilets, troubleshooting systems and appliances, and overseeing contractor appointments. 
• Learn about the pillars of hospitality 
• Communicate with incoming guests to coordinate their arrival. 
• Be able to make quick decisions to rectify any guest issues in a quick and efficient manner. 
• Work alongside other Hospitality Agents and our remote guest team, taking ownership of tasks and ensuring they are completed to the highest degree without supervision. 

What We Look For: 

• Incredibly hardworking and willing to do what it takes for us to reach our goals 
• Great communication skills and ability to check in with your team throughout the day 
• A perfectionist, obsessing over all the details 
• Ability to prioritise relentlessly and organise your time effectively 
• Accountable and a lover of checklists, every detail is recorded and every completed task is crossed off 
• Not afraid to lift, move, unpack and do the more “unglamorous” sides of hospitality 
• A real passion and drive to deliver the best- our motto is “hospitality everywhere” 

What We Can Offer: 

• Career Progression: Sonder is doubling in size and there will not only be opportunities in Dubai but at Sonders across the world. 
• Monthly culture budget: join your fellow colleagues for a monthly get together 
• Discount off Sonder stays 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for this Job by clicking here.