Apparel Group is looking for Senior Store Manager - Coldstone Creamery

Description

Sales and Customer Focus:

• Consider the needs of the customers at all times

• Implements a high standard of customer focus within the store

• Regularly assesses customer service standards within store

• Leads by example in all aspects of customer service

• Actively seeks ways to achieve or exceed shop sales targets

• Ensures all members of team have an understanding of figures and targets to be achieved

• Ensures any promotional offers, regarding stock, are implemented within the  store

• Ensures store maintenance budgets are used effectively to maintain smooth running of the store

Store Administration:

• Implementation of new Job Scorecard

• Regularly audits own store administration and resolve any issues

• Implements, within own store, any changes in administration procedure positively and effectively

Presentation and Management:

• To ensure store has the correct stock package and required stock levels to maximize sales potential

• Ensures high standard of visual merchandising and maintenance amongst all staff

• Effectively communicates any changes in stock or store layout to all members of the team

• Ensure that each member follow the retail standard

• Maintaining the back store operation and replenishment of the merchandise

Staffing & Team Performance Management:

• Monitors/ Manages schedules for salesperson work hours, vacations and days off

• Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary

• Encourage full participation of salesperson in creating store goals and developing plans

• Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company

• Maintain the leave of the staff

Security:

• Ensures security procedures are adhered to throughout the store.

• Maintains a high standard of security awareness, regarding stock and money, within store.

Other Job Deliverables:

• Carry out corrective action / progressive discipline as necessary

• Demonstrate dependability, reliability and punctuality.

• Maintain strict confidence of all employee and employment-related information.

• Demonstrate the highest level of integrity and ethics in all the decision making process.

Operational Management

• Ordering supplies and overseeing building maintenance, cleanliness and security

• Accountable for production of Always Fresh standards and waste levels

Financial Management

• Using restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls

People Management

• Accountable for performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets

• Sets goals and objectives for his/her team

• Ensures ‘open door’ policy for all team members

• Has excellent communication skills; ensures ongoing day to day communication with all shifts through communication log or other means

• Provides open communication with Area Manager and Sales Operation Manager

• Ensures high standards of guest experience are maintained and demonstrated as a top priority

• Implements, and instills in their teams, company policies, procedures, ethics

• Handles guest complaints and queries with professionalism and concern

• Prepares reports and other performance analysis documentation

• Establishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programs

• Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests

• Provides leadership and direction around waste management procedures

Health & Safety

• Uses or wears personal protective equipment or clothing as required

• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

• Knows, understands and follows safe work practices and procedures

• Ensures restaurant has a health and safety program in place

• Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented

• Conducts regular workplace inspections

• Responds to and corrects unsafe acts and conditions

• Reports work-related injuries and illnesses to the appropriate internal and external authorities

• Performs accident investigations for all work-related injuries and illnesses

• Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures

• Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety

• Keeps the Area Manager and Sales Operation Manager inform on any conditions or practices that may pose a hazard to employees

• Makes recommendations for improvement to the store’s health and safety practices and program

Qualifications

Minimum experience of 6 years in QSR as a store manager

Click on this link to apply.